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CUSTOMER GRIEVANCE REDRESSAL POLICY

Customer Grievance Redressal Policy – FSP Design Pvt. Ltd.

At FSP Design Pvt. Ltd., we are committed to delivering exceptional service and customer satisfaction. We welcome feedback and are always looking for ways to improve. If you have any concerns, complaints, or suggestions, you may reach out to us through the touchpoints listed below.

Level 1: Customer Support (Queries & Complaints)

For general queries, feedback, or complaints, please feel free to contact our support team:

• Phone: +91 99200 64819
• Website Contact Form: https://falgunishanepeacock.in/contact
• Our team will aim to acknowledge your concerns within 48 hours from the date of receipt and to address them within one month from the date of receipt.

Level 2: Grievance Officer (Escalated Complaints)

If your complaint is not resolved satisfactorily through our customer support team, you may escalate the matter to our designated Grievance Officer:

• Grievance Officer: Ms. Krupa Vora
• Email: fsp-grievance-officer@falgunishanepeacock.com
• Address:
FSP Design Pvt. Ltd.,
Laxmi Industrial Estate, Unit No. 15Q,
New Link Road, Andheri (West),
Mumbai, Maharashtra, India

Our team will aim to acknowledge your concerns within 48 hours from the date of receipt and to address them within one month from the date of receipt.

Level 3: Principal Nodal Officer (Further Escalation)

If your issue remains unresolved even after contacting the Grievance Officer, you may escalate the matter to our Principal Nodal Officer:

• Principal Nodal Officer: Shane P.
• Email: fsp-nodal-officer@falgunishanepeacock.com
• Address:
FSP Design Pvt. Ltd.,
Laxmi Industrial Estate, Unit No. 15Q,
New Link Road, Andheri (West),
Mumbai, Maharashtra, India

Our team will aim to acknowledge your concerns within 48 hours from the date of receipt and to address them within one month from the date of receipt.