What Is Your Return Policy for the US & India?
The following return policy applies to India & US orders only. For rest of the world, please scroll down to the next question.
Customers should look to the item’s product detail page or their order history to determine if an item is returnable. All items that do not fall into the aforementioned returnable categories are not eligible for return. Exceptions may apply so please read the return policy for each item on the live sale (under Shipping & Returns) page very carefully.
Eligible items must be returned within 14 days of the date the item was received, or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging including: hangers, plastic wrap, hang tags, shoeboxes, dust bags and gift boxes.
What Is Your Return Policy for Rest of the World?
At this time, 220.127.116.11 is unable to accept returns. Of course, if your item arrives damaged or incorrect, we will make every effort to remedy the situation. Please contact email@example.com for more details.
How do I start the Returns Process?
Write us at firstname.lastname@example.org stating the reason for returning the product. In the case the item is returnable, you will be e-mailed a Returns Merchandise Authorization (RMA) number with a shipping label.
My Item Arrived Damaged/ Incorrect. What Do I Do?
Our specially-trained Quality Assistance Team checks your items to make sure it’s up to our standards before we dispatch it to you, so damage is rare. But if you’re unhappy with the quality, or if we’ve sent you the wrong item, contact us within 24 hours of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement. I returned an item.
When will I receive my refund?
Once your return has been received by us and it complies with our returns policy, we will credit the refund amount on your 18.104.22.168 account with store credits. Under exceptional cases (for damaged merchandise or incorrect shipments) we will return the refund amount to the original method of payment used to place the order. Refunds will show on your account 4-5 business days from the day we receive your returned item.
Under exceptional cases (ex. damaged products, incorrect products) we can return refunds to the original payment method you used to place your order. Please be aware that in this case, payments can take up to 14 working days to process depending on your bank or payment provider.
Can I exchange/alter my item?
We currently do not allow exchanges for our products as they are specially made on order. For accessories, exchanges are possible within 14 days of the date the item was delivered. In case you ordered the wrong size, we can offer to alter it without a charge. However you will have to bear shipping charges. Please contact us at email@example.com for further assistance.